• 2300 E. St. NE, Auburn, Washington 98002
"If you can tell your car has been fixed, then it hasn't been fixed!"

FAQ

It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene.

To begin the claims process, you will need to contact your insurance company and report the accident. Tell them you choose to have your collision repairs done at Quality Collision of Auburn. Contact us directly and our customer service representatives will guide you through the process. We are a direct repair facility with most insurance companies. This means we can make the process simple and convenient for you.

No, you just need a claim number. As long as you have a claim number.

We utilize the most up-to-date knowledge and tools and a large network of customer-focused repairers in our network. Our repairs are verified by a third-party to ensure your vehicle is being reconstructed using the latest repair techniques and most efficient processes. All Quality Collision technicians are required to go through annual training and are welding-certified. This means we’re better prepared to repair your vehicle on time, every time.

Through our limited lifetime warranty, repairs performed by a Quality Collision are guaranteed for the life of your ownership of the vehicle.

Absolutely. We’ll work with you and your insurance company to take care of your vehicle repair. Our team works with insurance companies every day and has a thorough understanding of their processes. That means no unnecessary delays—one-stop convenience that gets your vehicle back to you faster.

No, you do not. No law requires you to obtain an estimate prior to choosing and leaving your vehicle with the shop of your choice. When selecting a body shop, we highly recommend you choose a shop based on their merits, such as their integrity, reputation and credentials.

A vehicle is a total loss if the insurance company declares it to be. Usually, this is because the cost of repair is impractical. The insurance company can total a vehicle whenever it determines your car is no longer financially or structurally reasonable to repair.